HOTELS TRAINED
Hotel industry professional (20+years)
“The programme was like a ‘Eureka’ moment for me!
I realised that I had set goals and targets without knowing what was
really needed.
And not achieving these was stressful!
Once I understood the ’outcome’ it didn’t seem daunting at all! I now have more options and fewer goals as compared to the previous and
more motivated to make things happen.
Director of Sales, Luxury Hotel
“The training is very relevant to our area of work in the hotel industry. It encourages us to think differently and look for solutions when we are staring at the problem…and also not to over analyse the situation (as I tend to do).
Moreover the learnings can be easily applied to my area of work based on the specific situations and examples that were sited.”
Night Manager – The Mandrake, London
What appealed to me most is the process on how to understand people (guest perception as well as the team) better to be more effective.”
Front Office Manager
I am glad I invested in this program.
A very interesting, rewarding, and valuable experience during this unprecedented situation and the best investment I have made !
This course has changed my perspective of understanding how to handle guests and also myself and people /colleagues around me.
Many occasions the techniques which I learned during this course, has helped me in my personal life as well.
JUST DO IT
GM, HOTEL OPERATIONS
“Very useful for day to day operations. Also very easy to implement. There was a lot of participation invited from the team which I enjoyed”
EXECUTIVE CHEF, RELAIS CHATEAUX
“The training was at the right time as we require it! I have just joined the company and it is a great start with a very worthy training. The way of training was absolutely in an excellent way and presentations were quite understandable. Will definitely apply in my area of operation and pass down the line to the team.”
F & B MANAGER
“Training was excellent. Completely a different experience. Certain points are really eye opening. Moreover the content was totally relevant to my area of work and the learnings can be very easily applied to day to day hotel operations.”
HOTEL MANAGER, CITY HOTEL
“The training gave me an insight of the guest’s thinking process and has made me patient to listen them out first before solving their problems.”